Clear Sound, Quiet Comfort
Transform your home with expert acoustic solutions. Reduce echo, improve clarity, and create the perfect sound environment for your lifestyle.
Transform your home with expert acoustic solutions. Reduce echo, improve clarity, and create the perfect sound environment for your lifestyle.
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SoundSpace ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your information.
We collect personal information that you provide to us, including your full name, email address, room type preferences, usage requirements, and any additional comments you share. We may also collect technical data such as IP addresses, browser types, and device information when you visit our website.
We process your personal data to respond to your enquiries, provide acoustic assessment services, improve our website and services, comply with legal obligations, and send you relevant information about our services (with your consent).
We process your data based on: consent (when you submit our contact form), contractual necessity (to fulfil service requests), legitimate interests (to improve our services and communicate with you), and legal obligations (to comply with UK laws and regulations).
Under UK GDPR, you have the right to access your personal data, request corrections to inaccurate data, request deletion of your data, object to processing of your data, request restriction of processing, data portability, and withdraw consent at any time. To exercise these rights, contact us at privacy@soundspace.co.uk.
We do not sell your personal data. We may share your information with trusted service providers who assist in operating our website and conducting our business, subject to confidentiality obligations. We may also disclose data when required by law or to protect our rights and safety.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@soundspace.co.uk
Address: SoundSpace, Manchester, United Kingdom
By accessing and using the SoundSpace website and services, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations of England and Wales. If you do not agree with any of these terms, you are prohibited from using this site.
We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes. You may not modify, reproduce, distribute, or create derivative works from any content on this site without our express written permission.
All content on this website, including text, graphics, logos, images, and software, is the property of SoundSpace or its content suppliers and is protected by UK and international copyright laws. The SoundSpace name and logo are trademarks of SoundSpace.
You agree not to use our website to transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material; interfere with or disrupt the website or servers; attempt to gain unauthorised access to any part of the website; or use the website for any illegal purpose.
To the fullest extent permitted by law, SoundSpace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability shall not exceed the amount paid by you for our services.
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. All implied warranties are excluded to the fullest extent permitted by law.
We reserve the right to terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the website will cease immediately.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the modified terms.
All notices and communications from SoundSpace will be delivered via email to the address you provided or posted on our website. You agree that electronic communications satisfy any legal requirement that such communications be in writing.
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Contact us at legal@soundspace.co.uk for legal enquiries.
This Refund Policy applies to all services provided by SoundSpace and complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This policy outlines your rights as a consumer in the United Kingdom.
You may be eligible for a refund if: services have not been performed as agreed; services are materially different from what was described; you exercise your statutory right to cancel within the cooling-off period (14 days from the date of contract for distance sales); or there has been a breach of contract by SoundSpace.
To request a refund, please contact us at refunds@soundspace.co.uk within 14 days of the service date or contract agreement. Include your name, email address, service details, reason for refund request, and any supporting documentation. We will acknowledge your request within 2 working days and investigate the matter promptly.
Approved refunds will be processed using the same payment method you used for the original transaction. If this is not possible, we will contact you to arrange an alternative refund method. We do not charge any fees for processing refunds.
We aim to process approved refunds within 14 days of approving your refund request, in accordance with the Consumer Rights Act 2015. Please note that it may take additional time for your bank or payment provider to process the refund and for it to appear in your account.
For all refund enquiries, please contact:
Email: refunds@soundspace.co.uk
General enquiries: hello@soundspace.co.uk
Address: SoundSpace, Manchester, United Kingdom
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site. This policy complies with the Privacy and Electronic Communications Regulations (PECR) and ICO guidance.
Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security and accessibility. You cannot opt out of these cookies.
Preference Cookies: These cookies remember your choices and preferences, such as cookie consent preferences. They enhance your user experience by personalising the website.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how users navigate through the site. This helps us improve our services.
We may use third-party service providers who set cookies on our website for analytics and functionality purposes. These third parties have their own privacy policies governing the use of cookies. We carefully select our partners to ensure they meet our data protection standards.
When you first visit our website, we will ask for your consent to use non-essential cookies. You can choose to accept or decline cookies through our cookie banner. Your cookie preferences are stored locally and will be remembered on future visits.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and your user experience.
Different cookies have different retention periods. Session cookies are deleted when you close your browser, whilst persistent cookies remain on your device for a set period or until you delete them. Our preference cookies are stored for up to 12 months.
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: cookies@soundspace.co.uk
General enquiries: hello@soundspace.co.uk